What's New

Door access on mobile, smart key links in Cloudbeds and personalised guest emails

This Portal release brings door code management and backup codes to the Portal App, and sends smart key links to Cloudbeds. Properties can also personalise guest email subjects and improve SMS delivery to guests in Austria.

1. Manage door codes and keycards from the Portal App

Staff can now create and manage door codes and keycards for any door straight from their phone. They can set when each one is valid, assign it to a guest or team member, and revoke it anytime.
Read the guide to managing lock credentials, door codes and keycards.

2. Backup door codes in the Portal App

Staff can now hand out backup door codes from the Portal App, so guests still get in when a lock is offline.
Learn how backup door codes work when a lock is offline.

3. Personalise your guest email subject lines

Properties can now write their own subject line for guest access emails, including details like the property and guest name.
See how to customize guest email subjects.

4. Smart key links on Cloudbeds reservations

Portal now sends each guest’s smart key link to their Cloudbeds reservation, ready to include in Cloudbeds and Whistle automated messages.
See the Portal and Cloudbeds integration guide.

5. Reliable SMS delivery to guests in Austria

Properties sending guest SMS through Twilio can now set up local sending for Austria, so guests with Austrian numbers keep receiving their door codes and stay details.
Find out how to set up country SMS senders.

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More control over who gets keys, clearer alerts and more reliable door codes

This Portal release gives properties more control over how they issue guest keys for companions and repeat guests. It also tidies up door codes on Cloudbeds reservations.

1. Choose who on a reservation receives a key

A new Reservation Key Recipients setting lets a property issue keys to every guest on a reservation, or to the main guest only. The current setting is shown on the Customization page. To change it, contact Portal support. Upcoming reservations re-sync automatically after a change.
Read the guide to choosing reservation key recipients.

2. Decide whether returning guests keep their existing code

The new Reuse User’s Active Credential setting on the Customization page controls whether an in-house guest’s current door code or keycard carries over to a new booking. It’s on by default, so nothing changes unless you turn it off. Turning it off affects new keys from that point onwards. Credentials already issued are not changed.
Learn how credential reuse works for repeat guests.

3. Tidier door codes on Cloudbeds reservations

On single-guest Cloudbeds reservations, the door code field now shows only the room and code, without repeating the guest’s name. Reservations with multiple guests still list each name next to its code, and the format updates automatically when guests are added or removed.
See the Portal and Cloudbeds integration guide.

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Door access controls, backup codes and PMS sync

This Portal release adds new ways to manage smart lock access: issue codes and keycards straight from a door, keep backup codes ready for offline locks, see Portal door codes on Cloudbeds reservations, and sync rooms from Cloudbeds and Mews faster.

1. Issue door codes and keycards directly from a door

A new Credentials tab in door details lets staff create one-time, random or custom codes and keycards for a specific lock, without setting up a full user profile. Add labels, validity periods and optional user assignment, then search, filter and securely reveal codes.
Read the guide to managing lock credentials, door codes and keycards.

2. Backup door codes for offline smart locks

Supported doors now keep a stock of backup codes, so guests still get in when a new code can't reach the lock. Codes restock automatically, you're warned when they run low, and you can request, reveal, copy or revoke them anytime.
Learn how backup door codes work when a lock is offline.

3. Portal door codes on Cloudbeds reservations

Door codes now appear as door-lock keys on Cloudbeds reservations, showing guest, room, validity, code and status. They update automatically when anything changes in Portal, and the existing Portal Doorcode field stays, so your email templates keep working.
See the Portal and Cloudbeds integration guide.

4. Faster, self-serve room syncing for Cloudbeds and Mews

Cloudbeds picks up new rooms with their first booking, and Mews syncs added or renamed rooms in near real time. Owners and General Managers can also refresh rooms anytime with Sync spaces under Apps, and existing door mappings are kept wherever possible.
Find out how to sync room changes from your PMS.

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