Pricing is in USD, per room, per month. Volume discounts available for 1,000+ rooms and platform partners.
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Frequently asked questions
What is Portal?
Portal is the universal API for hotel access. It connects any booking source - AI agents, OTAs, PMS systems - to any lock brand and issues secure digital keys in real time.
Who is Portal for?
Portal is built for: Hotels & multi-property operators wanting mobile access without replacing hardware. Developers integrating access into guest apps, PMS platforms, or AI workflows. Partners & platforms needing a standardised way to issue keys across thousands of properties.
Does Portal work with my existing locks?
Yes. Portal integrates with the majority of cloud, BLE, NFC, and on-prem lock systems.Legacy locks can be upgraded using Portal’s retrofit bridge - no full hardware replacement required.
How does Portal improve efficiency?
Portal automates the entire access workflow: Check-ins and check-outs Reservation changes (early/late/room moves) Staff and contractor permissions Housekeeping schedules and access Audit logging and incident resolution This removes manual steps, reduces front-desk load, and prevents errors.
Is Portal secure?
Yes. Portal uses encrypted credential issuance, rotating access tokens, role-based permissions, and full audit trails. Keys are time-bound, device-bound, and synced to the exact reservation window.
What support options do you offer?
We provide: 24/7 email + priority chat for operators Developer-first documentation Sandbox environments for testing Dedicated onboarding for enterprise hotels and PMS partners
Does Portal integrate with my PMS or booking system?
Yes. Portal already integrates with 20+ PMS systems (including Opera, Cloudbeds, Mews, RMS, Shiji, StayNtouch) and supports OTAs, channel managers, and direct-booking flows. If your system isn’t listed, our API or webhooks can connect it.
Does Portal replace my mobile app?
No Portal enhances it. Use your existing app with our API, a guest experience platform (powered by Portal), or Portal’s no-download WebKeys and Wallet keys.
Why is Portal different from traditional access vendors?
Portal is software-first. We do not sell locks; we connect them. This makes Portal brand-agnostic, hardware-agnostic, and infinitely more scalable than traditional manufacturers.
How quickly can we go live?
Most hotels connect their PMS and begin issuing mobile keys in under 24 hours. Multi-property portfolios typically deploy in a few days.
