Manage a Space. Or an entire portfolio.

One‑click PMS import Connect Portal to Opera, Cloudbeds, Mews or any of our 20+ PMS integrations. Every room, bed or villa syncs in under a minute - complete with IDs, dates and guest profiles.

Smart mapping. Portal automatically links each space to its lock MAC address. Mobile keys are issued the moment a reservation hits your PMS.

Bulk tools for multi-property. Upload hundreds of rooms via CSV, edit metadata, merge spaces, or standardise naming conventions across your entire chain in seconds.

Keys Auto‑issued at booking. When a reservation lands in your PMS, Portal generates a secure mobile key for the guest’s room and every linked common area - instantly.

Dynamic length‑of‑stay updates. Late checkout? Room move? Access refreshes in real-time. No more encoder machines, no more reprinting cards.

Granular manual passes. Create one-off keys for housekeeping, contractors or paid amenities using custom days and time windows—without exposing the entire property.

Instant join & revoke. Invite staff by email or QR code; their entire access profile appears in seconds. Remove them and every permission disappears in real time.

Role-based access control. Choose Owner, Team Member, Housekeeping, Maintenance—or build a custom role. Each role exposes only the tools and doors relevant to that employee.

Live activity feed. Track who unlocked which space and when. Spot bottlenecks, identify cleaning delays, and measure turnaround speed without extra software.

Plug‑and‑play marketplace. Connect PMS systems, guest apps and workflow tools with a single click.

Your brand in their pocket Drop our SDK or API into your loyalty app. Guests open doors inside your mobile experience - no redirects, no deep links.

Build anything. GraphQL API, webhooks and dev sandbox let you integrate robots, kiosks, or bespoke guest flows without waiting on our roadmap.

The Bridge

Booking is Autonomous. Access is Automated.

Portal connects any booking source to any lock brand. A single API handles identity, timing, and access rules - instantly and reliably. No front desk. No app downloads.

Any Source

Digital Booking

Whether the booking comes from an AI Agent, an OTA, or a legacy PMS, Portal ingests and normalises reservation data in real time.

Translation Layer

Portal API

The infrastructure layer that standardises identity, timing, access rules and security across every booking source - in milliseconds.

Request API Docs

Physical Access

Key Provisioning

Keys issued automatically via Wallet, WebLink or native app — synced to the exact reservation window. No front desk interaction required.

Developer APIs that open doors.

One API for Every Door

A single access-agnostic API that connects to any major lock system — cloud, on-prem, BLE or NFC. Standardise access control across brands and properties with secure credential issuance and real-time permissions built in.

Hosted Admin Console

Skip building dashboards. Portal’s Console gives your team a complete management UI out of the box — guest access, staff permissions, auditing, activity logs, and analytics included.

Web Components & SDKs

Embed mobile keys, check-in flows, and access controls directly in your app or loyalty platform. Use our SDKs or drop in pre-built UI components for a native experience in minutes.

Automation Engine

Send a booking or check-in event — Portal handles everything else. Keys, access schedules, housekeeping access, room moves and late checkouts update automatically with no manual input or extra code.

Make Any Lock Online

Turn any legacy lock into a smart lock. Portal’s retrofit bridge connects existing hotel hardware to the cloud — giving you remote access control without replacing devices.

Analytics & AI Insights

See real-time usage across every door and device. Portal detects patterns, highlights anomalies, and recommends operational optimisations to increase security and reduce friction.

Operational Autonomy. What Portal
unlocks for your operation.

Automate every workflow Trigger check-ins, check-outs, access updates and housekeeping schedules automatically from your PMS or booking source - no manual steps, no re-encoding cards.

Secure identity & access management Store and manage guest + staff access credentials in a single encrypted platform with real-time permissions, audit trails and enterprise-grade privacy compliance.

Unified team operations Give front desk, housekeeping, maintenance and management one shared system for access, tasks and visibility - reducing friction and cross-team delays.

Real-time analytics See live access patterns, occupancy activity and door events. Spot anomalies, detect failures, and surface operational insights that reduce friction and improve security.

Effortless scaling across properties Cloud-native infrastructure that handles multi-property, multi-brand and multi-region operations without installing new hardware or custom integrations.

Instant integrations Connect to your PMS, chat apps, loyalty app or booking platform through a single API. No custom development, middleware or on-prem equipment required.

Frequently asked questions

What is Portal?

Portal is the universal API for hotel access. It connects any booking source - AI agents, OTAs, PMS systems - to any lock brand and issues secure digital keys in real time.

Who is Portal for?

Portal is built for: Hotels & multi-property operators wanting mobile access without replacing hardware. Developers integrating access into guest apps, PMS platforms, or AI workflows. Partners & platforms needing a standardised way to issue keys across thousands of properties.

Does Portal work with my existing locks?

Yes.
Portal integrates with the majority of cloud, BLE, NFC, and on-prem lock systems.Legacy locks can be upgraded using Portal’s retrofit bridge - no full hardware replacement required.

How does Portal improve efficiency?

Portal automates the entire access workflow:
Check-ins and check-outs
Reservation changes (early/late/room moves)
Staff and contractor permissions
Housekeeping schedules and access
Audit logging and incident resolution
This removes manual steps, reduces front-desk load, and prevents errors.

Is Portal secure?

Yes.
Portal uses encrypted credential issuance, rotating access tokens, role-based permissions, and full audit trails. Keys are time-bound, device-bound, and synced to the exact reservation window.

What support options do you offer?

We provide: 24/7 email + priority chat for operators
Developer-first documentation
Sandbox environments for testing
Dedicated onboarding for enterprise hotels and PMS partners

Does Portal integrate with my PMS or booking system?

Yes.
Portal already integrates with 20+ PMS systems (including Opera, Cloudbeds, Mews, RMS, Shiji, StayNtouch) and supports OTAs, channel managers, and direct-booking flows.
If your system isn’t listed, our API or webhooks can connect it.

Does Portal replace my mobile app?

No
Portal enhances it. Use your existing app with our API, a guest experience platform (powered by Portal), or Portal’s no-download WebKeys and Wallet keys.

Why is Portal different from traditional access vendors?

Portal is software-first. We do not sell locks; we connect them. This makes Portal brand-agnostic, hardware-agnostic, and infinitely more scalable than traditional manufacturers.

How quickly can we go live?

Most hotels connect their PMS and begin issuing mobile keys in under 24 hours. Multi-property portfolios typically deploy in a few days.

Get started

The Universal API for Hotel Access.